ACCESSIBLE CUSTOMER SERVICE PLAN

Druxy’s Inc. is committed to meeting its current and ongoing obligations under the Ontario Human Rights Code respecting non-discrimination.

Assistive devices
We will ensure that our staff are trained and familiar with various assistive devices we have on site or that we provide that may be used by customers with disabilities while accessing our goods, services or facilities.

Communication
We will communicate with people with disabilities in ways that take into account their disability.

Service animals
We welcome people with disabilities and their service animals. Service animals are allowed on the parts of our premises that are open to the public.

Support persons
A person with a disability who is accompanied by a support person will be allowed to have that person accompany them on our premises.

Fees will not be charged for support persons.

We will notify customers of this through a notice posted on our premises.

Notice of temporary disruption
In the event of a planned or unexpected disruption to services or facilities for customers with disabilities Druxy’s Famous Deli restaurants, Druxy’s landlords will notify customers promptly. This clearly posted notice will include information about the reason for the disruption, its anticipated length of time, and a description of alternative facilities or services, if available.

Locations to be provided notices, to be posted by our landlords.

Training
Druxy’s Inc. will provide training to employees, volunteers and others who deal with the public or other third parties on our behalf.

Individuals in the following positions will receive training:

Franchisees, managers and counter staff; office and field support.

This training will be provided to staff during initial training program.

Training will include:

• An overview of the Accessibility for Ontarians with Disabilities Act, 2005 and the requirements of the customer service standard
  Druxy’s Inc. plan related to the customer service standard.
• How to interact and communicate with people with various types of disabilities
• How to interact with people with disabilities who use an assistive device or require the assistance of a service animal or support person
• What to do if a person with a disability is having difficulty accessing Druxy’s Inc. goods and services

Staff will also be trained when changes are made to your plan.

Feedback process
Customers who wish to provide feedback on the way Druxy’s Inc. provides goods, services or facilities to people with disabilities can provide feedback at druxys.com via “Feedback”section, email, online customer surveys or by telephone.

All feedback, including complaints, will be directed to the Vice President Marketing. Customers can expect to hear back in 2 days.

Modifications to this or other policies
Any policies of Druxy’s Inc. that does not respect and promote the dignity and independence of people with disabilities will be modified or removed.